Refund policy

✦ Each of our garments and accessories is exclusively printed and crafted on demand for you to reduce fashion waste and maintain design exclusivity. Because every item is custom-made, ASHE.SERRA does not accept returns, refunds, or exchanges for incorrect size selections, change of mind, or buyer errors.

Please review our size guide carefully before completing your purchase.

✦ However, your satisfaction is our absolute priority as an independent brand. If your item arrives physically damaged, with a visible printing defect, or if you receive the wrong product, we will gladly send you a brand-new replacement at absolutely no extra cost to you.

To claim a replacement for a defective item, please contact our support email within five (5) days of delivery and include:
1. Your Order Number (e.g., #1001)
2. Clear photographs showing the printing or manufacturing defect.

✦ Once reviewed, our team will immediately arrange a new production run with our fulfillment center to dispatch your replacement.